General Terms & Conditions

Article 1 – Scope

These General Terms and Conditions (hereinafter: "Terms") of Ping.ping, with registered office at Bedrijfsstraat 2, 3500 Hasselt (hereinafter: "Ping.ping"), apply to every offer, quotation and concluded agreement relating to products and/or services offered by us.

These Terms apply to the exclusion of the customer's own general terms and conditions.

Article 2 – Quotations

Our quotations are purely indicative and non-binding and lapse if they have not been accepted by the Customer within 30 calendar days. Quotations only obtain legal validity as an agreement upon signing by both the Customer and ourselves. We also reserve the right to refuse certain orders without stating reasons.

Article 3 – Price and Payment

The price for our goods/services is the price stated on the quotation.

All our invoices are payable within 14 days of receipt, unless the quotation specifies a different due date. If we request a deposit, we will not commence our activities until the deposit has been received.

For every delay in payment, the Customer will owe, from the invoice due date by operation of law and without prior notice of default, a late-payment interest of 1% per commenced month, with each commenced month counting as a full month, without prejudice to any damages and costs. Also by operation of law and without prior notice of default, a lump-sum compensation of 10% of the invoice amount with a minimum of €250 will be owed as a penalty clause, in addition to the principal sum, the late-payment interest, collection, reminder and enforcement costs and costs resulting from loss of time and judicial or legal costs.

Disputes must be communicated to us by registered letter within five working days of the dispatch of the invoice, on pain of inadmissibility.

Article 4 – Duration and Termination

Our agreements can be entered into as described in our quotations. The agreement may be unilaterally terminated by us at any time without judicial intervention if the Customer is in a state of bankruptcy or judicial reorganisation, or if the Customer fails to pay their invoices.

Article 5 – Intellectual Property Rights

Our website, logos, texts, photographs, names and in general all our communications are protected by intellectual property rights which belong either to us, or to our suppliers or other rights holders.

Intellectual property rights include patent, copyright, trademark, drawing and model rights and/or other (intellectual property) rights, including patentable or non-patentable technical and/or commercial know-how, methods and concepts.

It is prohibited to use and/or make changes to the intellectual property rights as described in this article. For example, customers may not copy or reproduce our drawings, photos, names, texts, logos, colour combinations, etc. without our prior and explicit written permission.

Article 6 – Confidentiality and Privacy

We are the data controller for the processing of your personal data and process it in accordance with the General Data Protection Regulation (GDPR).

For more information on the processing of personal data, please refer to our Privacy & Cookie Policy.

Article 7 – Liability

We are not liable except in cases of intent or gross negligence. Furthermore, we are not liable for any direct or indirect damage (such as consequential damage, lost profits, missed savings or damage due to business interruption) for which we have not expressly determined our liability in these terms. Our liability will in all cases be limited to the price agreed for that order (excl. VAT).

We make every effort to provide access to the website 24 hours a day, 7 days a week. However, given the technical characteristics of the internet and IT resources, and the need to carry out periodic maintenance, update or upgrade work, we cannot guarantee uninterrupted access and service. Normally acceptable interruptions or disruptions to access or service are inherent to internet-based service provision and cannot be considered failures.

Article 8 – Force Majeure

In cases of force majeure, we are not obliged to fulfil our obligations. In that case, we may either suspend our obligations for the duration of the force majeure, or definitively dissolve the agreement.

Force majeure means any circumstance beyond our will and control that wholly or partially prevents the fulfilment of our obligations. This includes, but is not limited to: strikes, unexpected traffic jams, accidents on European roads, fire, business disruptions, energy disruptions, disruptions in a (telecommunications) network or connection or communication systems used, and/or the unavailability of the website at any given time, non-delivery or late delivery by suppliers or other engaged third parties.

Article 9 – Nullity and Completeness

These Terms constitute the complete agreement between the customer and us with respect to the subject matter contained therein.

If one or more provisions of these Terms are at any time wholly or partially unlawful, void or for any other reason unenforceable, that clause shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.

Article 10 – Jurisdiction and Applicable Law

Belgian law applies to all disputes related to or arising from our offers and/or agreements. In the event of disputes or contestations, only the courts of the judicial district of our registered office shall have jurisdiction.